الكتاب الالكتروني Uncommon Service: How to Win by Putting Customers at the Core of Your Business (EPUB) ، تحميل الكتاب الالكتروني Uncommon Service: How to Win by Putting Customers at the Core of Your Business (EPUB) ، الكتاب الالكتروني Uncommon Service: How to Win by Putting Customers at the Core of Your Business (EPUB) ، الكتاب الالكتروني Uncommon Service: How to Win by Putting Customers at the Core of Your Business (EPUB) على أكثر من سيرفر ، الكتاب الالكتروني Uncommon Service: How to Win by Putting Customers at the Core of Your Business (EPUB) pdf
Uncommon Service: How to Win by Putting Customers at the Core of Your Business by Frances Frei, Anne Morriss
2012 | ISBN: 1422133311 | English | 272 pages | EPUB | 4 MB
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.
In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business by Frances Frei, Anne Morriss
2012 | ISBN: 1422133311 | English | 272 pages | EPUB | 4 MB
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.
In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.
تحميل الكتاب الالكتروني