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Handbook of Service Science By Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer
2010 | 788 Pages | ISBN: 144191627X | PDF | 25 MB
As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field.
تحميل الكتاب الالكتروني
Handbook of Service Science By Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer
2010 | 788 Pages | ISBN: 144191627X | PDF | 25 MB
As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field.
تحميل الكتاب الالكتروني